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How supertogel Protects Your Personal Data

At supertogel, your personal data is collected only for the purposes of running your account, processing deposits and withdrawals through DANA, OVO, GoPay and QRIS, and keeping your…

Data encrypted in transit and at restDANA, OVO, GoPay & QRIS transaction data protectedNo sale of personal data to third partiesAccount data deletion requests honoured within 30 daysIndonesia-based support for privacy queries
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supertogel How supertogel Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to request a correction, or need a full account data export, our privacy support team is reachable through three channels.

Live Chat Available daily from 08:00 to 23:00 WIB. Connect directly from your account dashboard and ask our team to retrieve, correct or delete specific data fields linked to your profile.
Email Support Send a written data-access or deletion request to our privacy email address. We acknowledge within 24 hours and complete the action within 30 calendar days, as required by applicable data norms.
Account Settings Portal Log in, navigate to Settings > Privacy, and submit a self-service data request. You can download a copy of your stored personal data or flag specific fields for review without contacting support.
HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as required to resolve disputes and meet financial-record obligations.

Encryption at Every Layer

All data transmitted between your device and our servers uses TLS 1.3. Payment identifiers for DANA, OVO, GoPay and QRIS are tokenised so the raw wallet number is never stored in plain text on our database.

Cookie Policy and Consent

We use strictly necessary cookies to maintain your login session, and optional analytics cookies — only with your explicit consent — to understand which lobby sections you visit most so we can improve them.

Third-Party Data Sharing

Your personal data is shared only with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification partners strictly required to run your account. We do not sell, rent or trade your data to advertisers.

Retention Schedule

Active account data is retained while your account is open. Transaction records are kept for 5 years to meet financial compliance norms. Closed account data is purged within 90 days of account closure where local law permits.

Account Security Practices

We enforce two-factor authentication on login and flag unusual session activity — such as a new device or location change — with an immediate email alert sent to your registered address so you can act quickly.

Your Right to Request Changes

You can request a data export, correction of inaccurate fields, or full account deletion at any time via Settings > Privacy or by emailing our privacy team. We confirm completion in writing within 30 days.

Your Privacy Questions About supertogel

Below are the questions we receive most often about how your personal data is managed on supertogel. If your question is not covered here, our live-chat team is available from 08:00 to 23:00 WIB every day and can pull up your account data record on request.

We collect your name, email, phone number and the payment identifiers you register — such as your DANA or OVO number. We also log device data and session activity to protect your account from unauthorised access attempts.

Payment identifiers are tokenised immediately after processing. The raw DANA, OVO, GoPay or QRIS account number is converted to an encrypted token and the original number is not retained in our database beyond the transaction window.

Yes. Log in and go to Settings > Privacy, then select 'Request Data Export'. We compile your record and deliver it to your registered email within 7 business days. Alternatively, contact our live-chat team for assistance.

Personal profile data is purged within 90 days of account closure where local law permits. Transaction records are kept for 5 years to meet financial compliance requirements. You receive written confirmation once deletion is complete.

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and regulated identity-verification partners required to run your account. We do not sell or trade your personal data to any advertiser or unrelated third party.

Navigate to Settings > Privacy in your account and submit a correction or deletion request directly. Our privacy team confirms the change within 2 business days and completes the action no later than 30 calendar days after your request.

We use strictly necessary session cookies that cannot be disabled without breaking login. Optional analytics cookies, which track anonymised page-visit patterns, require your explicit consent and can be withdrawn at any time via your cookie-preference settings.

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